What to include
To get a useful first reply, include:- What you were doing when the issue occurred
- What you expected to happen
- What actually happened
- Your macOS version (Apple menu → About This Mac)
- Whether the issue is ongoing or intermittent
Response time
We aim to respond within one business day (AEST).Diligence and security enquiries
If you are evaluating Vantic IQ for a privacy-sensitive environment and need architectural documentation, email s.attwood@vanticlab.com with “Diligence” in the subject line.For self-serve answers, see the FAQ and Troubleshooting pages.