The four dimensions
Your Friction Score combines four independently calculated dimensions of operational friction. Each captures a different way time leaks from structure.Tool Fragmentation (TFI)
How spread across applications a given class of work is. Many apps touched for one workflow usually means more context recovery and coordination overhead. Lower: A tight toolset per workflow. Higher: Constant hopping across many apps.Sequence Consistency (SCI)
How repeatable your workflow sequences are. Stable A → B → C patterns are easier to execute reliably than ad-hoc ordering every time. Lower: High variance run-to-run. Higher: Predictable, repeatable sequences.Context Switch Density (CSD)
How often you change focus in rapid succession. Rapid back-and-forth usually reads as coordination cost, interruption load, or cross-app copy-paste overhead. Lower: Meaningful dwell time per app. Higher: Rapid, frequent switching.Workflow Duration Anomaly (WDA)
Sessions that run materially longer than your established baseline for comparable work. Duration spikes often flag blockage, rework, or handoffs that didn’t complete. Lower: Stable, predictable session durations. Higher: Frequent unexplained spikes.Score bands
| Range | Band | What to do |
|---|---|---|
| 0–29 | Low | No urgent action needed. Monitor for drift. |
| 30–59 | Moderate | Review the top one or two contributing patterns. |
| 60–79 | High | Prioritise the highest-scoring dimension this week. |
| 80–100 | Critical | Treat as urgent. The top pattern is costing material time. |
The confidence gate
Vantic IQ does not surface a Friction Score until the Pattern Engine has sufficient confidence. That means:- A minimum number of workflow instances observed — repetition, not a single unusual day
- Enough dimensions crossing a reliability threshold independently
- Signal quality high enough that a published score is not misleading
Why waiting is a feature
A score built from thin or non-representative data would be worse than no score. If your first week was unusually busy, unusually quiet, or atypical in any way, the Pattern Engine will wait for a clearer picture. This is by design.Optional benchmarking
If sector benchmarking is enabled on your account, your Friction Score is displayed alongside a contextual range for your industry vertical. This is opt-in and can be disabled at any time. See Sector benchmarking.The Diagnostic
How the Friction Score becomes a 30-day operational report.
Sector benchmarking
How your score is contextualised against patterns in businesses like yours.