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SRVD NEAT PTY LTD (trading as VanticLab) — Last updated: April 2026 This page reproduces the Privacy Policy for convenience. The authoritative version is always vanticlab.com/privacy. If anything here differs from that page, vanticlab.com/privacy governs.

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Overview

SRVD NEAT PTY LTD (trading as VanticLab) operates the VanticLab website and the Vantic IQ application. This Privacy Policy explains how we collect, use, store, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Vantic IQ is built on a workflow-signal architecture. It detects application usage, timestamps, duration, and tool transitions. It does not capture screenshots, perform OCR, or access the content of emails, documents, files, or messages.

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1. Definitions

Personal Information has the meaning given in the Privacy Act 1988 (Cth). Workflow Signals means system-generated information about application usage, timestamps, duration, and transitions between tools. Workflow Signals do not include document contents, email bodies, message text, spreadsheet data, file contents, or screenshots. Fields that could carry incidental meaning — such as window titles — are hashed at ingestion; original values are never stored or transmitted.

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2. Information We Collect

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2.1 Website

Browser and device information, IP address (anonymised where possible), pages visited and time spent, referral sources, and cookie preferences. If you contact us or create an account: name, email address, account credentials, and communication history.

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2.2 Vantic IQ Workflow Signals

When enabled, Vantic IQ collects: application name, timestamp of activity, duration of application focus, and transitions between tools. Window titles are SHA-256 hashed at capture — the original value is immediately discarded and is never stored, transmitted, or retrievable. Vantic IQ does not collect: screenshots or screen images, OCR or extracted document text, email bodies or message content, document or file contents, audio or video recordings, clipboard contents, or passwords or authentication credentials. Australian banking applications and password managers are automatically excluded and cannot be enabled.

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2.3 Account and Billing

Information necessary to manage your account and process payments. Payment card details are handled by our payment processor and are not stored by VanticLab.

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3. How We Use Your Information

Website data is used to operate and improve our services, respond to enquiries, and manage accounts. Workflow Signals are used to detect workflow patterns, identify friction, surface operational insights, and respond to queries through the conversational interface. All intelligence is derived from Workflow Signals — not from content.

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4. AI Processing

To provide conversational responses, Vantic IQ transmits structured, derived pattern context and user-authored prompts to a third-party AI provider. Raw Workflow Signals are not transmitted. Screenshots, document contents, and file data are never transmitted. Customer data is not used to train AI models. A current list of subprocessors is available on request.

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5. Data Storage and Security

Vantic IQ operational data is stored in Australia (AWS ap-southeast-2, Sydney). Pattern detection runs locally — raw Workflow Signals do not leave your machine. We implement AES-256 encryption at rest, TLS 1.3 in transit, role-based access controls, and environment separation.

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6. Data Retention

Raw Workflow Signals: rolling 90-day retention, then automatically deleted. Pattern scores: retained while your account is active, user-deletable at any time. Website account data: retained while your account is active. You may at any time: pause collection, exclude applications, delete data by timeframe, delete all data, export data, or request full account deletion.

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7. International Processing

Core Workflow Signal data is stored in Australia. AI processing may involve servers outside Australia. Where personal information is disclosed overseas, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles, including through contractual data processing agreements.

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8. Access, Correction, and Complaints

Contact support@vanticlab.com to request access to or correction of your personal information. Complaints may be submitted in writing; we will respond within a reasonable timeframe. If unsatisfied, contact the Office of the Australian Information Commissioner at oaic.gov.au.

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9. Notifiable Data Breaches

If an eligible data breach occurs, we will notify affected individuals and the OAIC as required under the Privacy Act 1988 (Cth).

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10. Contact

SRVD NEAT PTY LTD (trading as VanticLab) · support@vanticlab.com